Fairplay24 KYC (Know Your Customer) Policy

User safety, transparency and responsible gaming are at the forefront at Fairplay24. The KYC (Know Your Customer) policy is applied to make sure that all users are authenticated to avoid fraud, underage gambling, money laundering, and unauthorized use of accounts.

1. Purpose of KYC

The KYC process helps Fairplay24 confirm the identity of all users to:

Prevent non-compliance with legal and regulatory obligations.
Ensure safeguarding of users’ funds and account information.
Prevent fraudulent or suspicious transactions.
Provide a safe and responsible gaming environment.

2. Documents Required for Verification

For performing KYC verification, users must provide authentic and valid documents for address and ID verification. These may be:

Identity Proof: PAN Card, Aadhaar Card, Passport, or Driving License.
Address Proof: Utility bill, bank statement, or Aadhaar Card (issued in the last 3 months).
Payment Verification: Proof of ownership for the payment instrument used (e.g., bank account, e-wallet, or UPI).

3. KYC Verification Process

Account Registration – Register Fairplay24 account using accurate personal details.
Document Submission – Provide required KYC documents through the secure upload section or customer support.
Review & Verification – The documents are verified by our compliance team within 24–48 hours.
Approval Notification – Users receive a notification upon verification through email or WhatsApp.

4. When KYC Verification Is Mandatory

KYC verification is mandatory in the following situations:

Before processing any withdrawal request.
When cumulative deposits or withdrawals cross a minimum level.
If any suspicious or unusual account activity has been detected.
During verification of ownership or account recovery.

5. Data Privacy & Security

Fairplay24 is committed to respecting your privacy. All KYC information and documents are:

Stored securely on our servers in encrypted form.
Handled solely by compliant officers.
Never disclosed to third parties, save as required by law or regulation.

6. Consequences of Non-Compliance

Non-compliance with completing the KYC verification process can lead to:

Suspension of deposit or withdrawal for a temporary period.
Limitation on account access or betting activity.
Closure of account permanently for continuous non-compliance.

7. Updates & Reverification

Where applicable, Fairplay24 may seek updated documents for reverification purposes to ensure account accuracy and compliances with the latest regulatory standards.

8. Contact & Support

To get KYC verification support, our customers can reach us via our 24/7 customer care through:

WhatsApp
Live Chat
Email Support

Fairplay24 stands as a trusted and secure platform where users can bet, play, and win with complete peace of mind. Our commitment to security, transparency, and compliance ensures that every experience is safe, fair, and enjoyable for all players.